FAQ

We supply original, genuine, and high-quality aftermarket parts for aerial work platforms. Our stock includes parts for Genie, Haulotte, JLG, Skyjack, Niftylift, and many other international brands.

We guarantee complete transparency –  you’ll always know if you’re buying an OEM or aftermarket part.

OEM parts are identified by the first two letters of the original brand name 
E.g. ‘GE’ for Genie

Aftermarket parts are labelled with letters representing the product category
E.g. ‘BC’ for battery chargers

Yes, all our AFM parts are fully compatible with OEM parts – plug-and-play installation guaranteed.

Please provide the machine brand, model, serial number, and year of construction, plus a clear description or photo of the part and its location on the machine. Our experienced team is happy to help you find exactly what you need. If you’re logged in, you can submit your request via the service desk in your personal dashboard.

Most equivalent parts are covered by a two year warranty (excluding electronic cards, batteries, and wheels).

Quotes can be provided in EUR, USD, or GBP.

You can pay by credit card (Pay By Link), proforma invoice (first orders require payment in advance), bank transfer, or RID (for Italian customers).

We accept payments in EUR, GBP, USD, PLN (Zloty), and JPY. If you're unsure whether we accept your currency, our team is happy to help find a solution.

Every month, we offer a special promotion. Check our promotions page to discover this month’s deal.

You’ll find the tracking code directly in your personal profile on our website, under the title ‘Invoices’.

Shipping costs are automatically calculated at checkout. Exemptions are structural components, batteries, spray cans, … If no cost appears during checkout, your contact person will reach out quickly to confirm, ensuring your order isn’t delayed.

Our large stock means we can often ship parts directly from our warehouse. We always aim for the fastest delivery to minimise machine downtime. Exact times depend on your region, the chosen delivery method (express or economy), and part availability. We’ll confirm expected delivery when you place your order.

Import duties aren’t included unless we confirm DDP (Delivered Duty Paid). When your order arrives, your carrier (DHL, TNT, etc.) or your local customs office will contact you directly to arrange payment before delivery.

Yes, you can use your own carrier. Simply provide your transport account number and enable the authorisation setting in your account.

Yes. Please select 'Pick-up' when choosing delivery options. We’ll notify you as soon as your order is ready, and you’ll have 5 working days to pick it up. Please bring your Platform Parts order number when collecting. After 5 days, an invoice will be created automatically. Our address is: Industrielaan 30, 8790 Waregem (BE) - Gate B.

Our warehouse is open Monday to Thursday from 08:00 to 12:00 and 13:00 to 18:00. On Fridays, we close at 17:00.

We don’t offer installation services directly, but in Belgium, we can connect you with trusted independent partners. In other regions, we recommend contacting a local service provider with expertise in aerial work platforms.

Please visit our service desk in your personal dashboard to submit your return request and review our return policy.

Simply contact our team or fill out the contact form on our website to request webshop access.